AMAZING Holiday Giveaway!

Holy, wow!  I stumbled upon this absolutely incredible giveaway going on over at the blog for Laura Winslow Photography.  You have to go check this out for yourself!  I can’t even imagine what I’d do with over $10,000 worth of prizes.

Wow.  PLEASE go enter.  Even if it does decrease my odds.

Good luck!  You don’t even have to tell them that Stitch To Stitch sent you.  😉

 

Small Business Saturday

As a small business owner I understand the importance of supporting other entrepreneurs.  Small Business Saturday nestles itself in the midst of Black Friday and Cyber Monday to drive sales to the small(er) guys and gals.

The 2nd annual Small Business Saturday® is a day dedicated to supporting small businesses on one of the busiest shopping weekends of the year.

On November 26, we’re asking millions of people to Shop Smallsm at their favorite local stores and help fuel the economy. When we all shop small, it will be huge.

Many shops are running great specials through the weekend.  Stop in and see your favorite local shop owners, take the time to check a local business you’ve never frequented or head over to some of my online favorites!

Personalized Key Chains, Custom Sewing & Embroidery

Key Chains, aprons, handwarmers and custom jewelry

Easy to use PDF sewing patterns for girls, boys, pets

Handpainted Signs

Needle Felted Animals, Jewelry, and more

Custom Handmade Crochet Hats and Photography Props

Accessories for Happy People

Trendy Handmade Bags

Car Seat Covers, Rag Quilts, Patterns, Baby Diaper Bag

Luxurious Vegan Castile Soaps and Pure Bath Products

Bridal Invitations

Custom Vinyl Lettering, Wall Art, and more!

Crochet Girls Clothing

Handcrafted functional pottery

YoYo Hair Clips and Headbands

Earrings, Necklaces and Bracelets for Everyday

 

Happy shopping!

 

Black Friday SALE

Stitch To Stitch is celebrating the shopping frenzy! Come take a look at some adorable boutique clothing for your favorite little girls and boys.

Now through Monday use code “BLACKFRIDAY20” to get 20% off your entire order! The first 3 customers will also get a surprise gift. Don’t see what your looking for? Contact me about a custom order.

Happy Shopping!

Special Occasion Dress PROMO

About a month ago, I had a potential customer contact me about having 5 flowergirl dresses made.  Unfortunately the eyelet fabric I use for them has been discontinued by the supplier so I was down to less than 6 yards on hand — just enough to make 2, maybe 3 dresses.  Certainly not the 5 dresses she wanted.  As much as I hated to lose the sale it was out of my control.  I’d contacted a handful of sellers on Etsy that use the se fabric for the dresses in an attempt to buy it directly from them, to no avail.  Everyone is in the same position as I am.  They’re running out of their fabric and are disappointed about it not being available to purchase anymore.

So I went on a fabric-finding mission.  Armed with an item number, a product description and the main customer service number, my task began.  After almost an hour on the phone I had tracked down 2 stores in Minnesota showing more than 15 yards in stock.  Due to weirdness in inter-state tax laws I couldn’t order directly from that store and have it shipped to me (which I’m still not 100% sure why, especially since I’m tax exempt anyway) so I had to contact a local store and have them set up a special order to bring the fabric into their location.

After 4 days of many frustrating hours on the phone and more curse words than I care to elaborate on, I had almost 30 yards of fabric paid for and on its way to me from somewhere in Minnesota.  Well, on its way to the Idaho Falls where I could pick it up after it arrived.

I now have enough of the eyelet fabric on hand to make 15-17 dresses, depending on the dress size.  Just in time to get ready for spring/summer wedding season! 

To celebrate I’m offering 15% off my normal dress price on all pre-orders placed before January 31st, 2012.  Contact me through my Etsy shop or email me to take advantage of this promotion.

Feverish Friday

There is a pile of cut fabric growing taller and taller on my sewing table — bodice pieces in gorgeous ivory for heirloom dress, skirt panels in muslin and creamy cotton with raised floral accents, lengths of lace and ribbon trim, pant leg and ruffle pieces in cozy corduroy…but today all of it will have to wait.  Baby Girl got sick last Friday with what we thought was a cold; it has continued on all week, unrelenting; yesterday she spiked a fever of 103.  A trip to the pediatrician gave us no more answers but instructions on what to do.  If she’s not feeling better by this afternoon we’re back to the office for some testing.  With regular doses of medicine I can’t get the fever much below 101 so my guess is we’ll be venturing to the doctor’s office on this cold, blustery afternoon.

So for now, the pile remains untouched and my attention focuses on this little one and her needs.  I should be back in business by Monday.  On days like today I’m incredibly grateful for the ability to set my own schedule.

Saturday Pattern Sharing 11/12/11

I will admit that when it comes to cleaning my house, I am a woman of convenience!  I love, love, love products such as pre-moistened cleaning wipes (windex, clorox, etc.) and the dusting cloths (swiffer).  With two kids, two dogs and constant chaos I often find myself multitasking to keep the house semi clean in between deep-cleaning sessions.  This means wiping the bathroom sink/counter/mirror down while I brush my teeth, dusting the living room while on the phone and sweeping the kitchen floor while the baby is having a snack in the highchair. 

But as much as I love the convenience, I hate the cost and the waste it creates.  So I was super excited to find this tutorial on the internet yesterday.  I’m hoping to squeeze an hour in this weekend sometime to make a handful of these!

Reusable Swiffer Duster Cloths Tutorial

With overflowing containers of scrap fabric in my sewing room, I hope I can find a handful of flannel scraps!

Happy sewing!

Saturday Pattern Sharing 11/5/11

(First off, November? Already?  Yikes.)

With Thanksgiving on the horizon, I thought it would be fun to showcase a cute craft today instead of a sewing pattern.  This project would be great activity to do with your kids as well and if you’re on the ball could be used for both Halloween and Thanksgiving.  It might just be a Turkey Day craft for us.  😉

Mini Paper Pumpkin Tutorial

Happy crafting!

‘Tis the Season: Tips for Great Customer Service

With the holiday season ramping up, it’s imperative for small businesses to beef up their customer service.  Customers will remember how well they were treated and sometimes going that extra step could mean a repeat sale down the road.

Here are some great customer service tips to utilize this season

  • Respond to customer inquiries in a timely manner.  I try to respond to all Etsy conversations and emails by the end of that business day.  If I’m tied up with something I send them a quick response letting them I’ll get back to them within “xx” amount of time.  For me, having a smartphone makes this much easier — I get email notifications to my phone instead of sitting down at the computer every hour or so to check email.
  • Keep your listings current.  Make sure your clients can see exactly which options you have on hand (fabric, colors, etc.).
  • Notify buyers of your current lead times.  This can easily be included in your item listing, your shop policies or your shop announcement.  KEEP THIS CURRENT!  Often times people are buying items for a specific event; if you say the item will ship within 7-10 business days, make sure it does.
  • Acknowledge each order.  Sometimes this just means a quick email/convo saying you received the order.  This way the buyer knows it went through correctly.
  • Send a Thank You note with your shipment.  I bought 100 postcards and envelopes from Vistaprint to use.  They have a very basic design: my trademark black floral scroll (from my header) and a simple “Thank You” on the front of the card; the back is blank for a short, hand written note.  My cost came out to be about $0.15 per card, envelope included.
  • Include a packing slip.  If for some reason your package is damaged and comes open, the courier used has a better chance of putting the package back together.
  • Make your packaging look fantastic.  For ideas on how to implement this, read my post, “Pretty Packages“.
  • Spend the money and put a tracking number on all packages.  If you use Paypal to print shipping labels it only costs $0.19 if using First Class Mail, it’s free when shipping via Priority Mail.
  • Let the client know when their package ships.  Send them the tracking number so they can watch their package and know when to expect it.  If the sale was paid for through Paypal, and you print the shipping label directly from the transaction, the buyer will be notified via email automatically.

In doing these little gestures, hopefully every buyer can feel how much their order is appreciated.